Standard Returns Policy

We want you to be happy with your purchase

If you are not completely satisfied, you can return the product to us and we will either repair/replace it, or credit your account, subject to the below terms.

Please note that www.godrejonline.co.za may, from time to time and at its discretion, restrict the use of the credit in your account in respect of certain products.

This Policy forms part of the www.godrejonline.co.za Terms and Conditions, and so words defined in the Terms and Conditions have the same meaning in this Policy, unless the context indicates otherwise.

Nothing in this Policy is intended to limit your statutory rights in any way.

If the incorrect product is delivered

If we mistakenly deliver the incorrect product to you, or if the product is not as described on Godrej Online, please notify us immediately. We will:

  • Collect the product from you at no charge.

  • After inspecting and validating your return, we will either:

    • Deliver the correct product as soon as possible, or
    • Credit your account or issue a refund for the purchase price within 10 days (your preference).

Missing products

Should there be any missing items from your order after receiving it from our delivery driver then please immediately contact us to let us know.

Please note that you will have up to 24 hours to notify us of your missing items. Should you let us know after 24 hours of delivery then it will be at our sole discretion on how to further proceed with the issue.

To ensure your request is processed as quickly as possible, you are responsible for the following when notifying us of your missing items;

Picture(s) will be required of all the bags or boxes in the same state as they were delivered to you by our delivery driver with the original labels and stickers still attached;

The picture(s) must be sent to us via email to Godrej@pantryclub.co.za or via Whatsapp on +27 69 137 2824 with your order number as the subject message;

Any indications that items have been manipulated, tampered with or intentionally removed will be escalated to your employer and may result in immediate disciplinary action.

Products damaged on delivery

Should a product be damaged upon delivery:

  • Notify us within 24 hours of receiving it by logging a return on godrejonline.co.za.

  • We will arrange collection at no charge.

  • After inspecting and validating your return, we will at your preference either:

    • Replace the product, or
    • Credit your account with the purchase price within 10 days.

Defective products

We are committed to delivering high-quality, defect-free products.

What is a defect?

A defect is a material imperfection in the manufacture of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances.

If a product is defective, as defined by a material imperfection in manufacture or quality, you can:

  • Refer to our FAQs for examples of product defects.

  • After inspecting and validating your return, we will at your choice either:

    • Replace the product, or
    • Credit your account with the purchase price within 10 days.

Returns for unwanted products

You can return an unwanted product to us at no charge, provided:

  • It is undamaged and unused, with the original labels and stickers still attached.
  • You log a return on the Godrej Online within 30 days of delivery to you.

Preparing your products for a return

To ensure your request is processed as quickly as possible you are responsible for the following when returning your products;

  • Package your products safely and securely for protection during transit;
  • Clearly mark your return reference number on the outside of the parcel; and
  • Failure to adhere to any of these requirements could delay the processing of your request or result in its decline altogether.

Charges and refunds

Refunds will only be processed to the original payment method used at purchase:

  • Credit card payments: Refunded to the same card.
  • Instant EFT or ATM Deposit: Refunded to your nominated bank account.
  • Wallet payments: Refunded to your payroll or topup wallet

Why Shop with Us?

Godrej Online is dedicated to providing a seamless shopping experience and outstanding customer support. Our hassle-free returns process is designed to give you peace of mind with every purchase.

For more details or assistance, please contact our support team.

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